After the cancellation cutoff date, payments made are not refundable for any reason, including, but not limited to, failure to use conference attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems or an act of terrorism.
Substitution and Badge Policy
Substitution of registrations may be made at any time up to the Conference start date but must be from within the registered attendee’s company. All substitutions must be approved and will be at Gartner’s discretion. Please note that some registration types do not allow substitutions and in instances of a sold out conference, no substitutions will be permitted. Invitations that are part of a Gartner membership or invitational program are non-transferable and are ineligible for substitution. Additional terms of your Gartner agreement may apply. Please consult your Gartner representative with any questions.
Sharing of Attendee badges/credentials is not permitted at any time. Badges/credentials are issued to, and can be picked up by, and used only by the Attendee named in the registration. Photo ID will be required for each Attendee when collecting a badge onsite. Badges must be worn at all times during the Conference. Gartner reserves the right to remove any Attendee from the conference found violating these conditions, and may restrict this Attendee from participating in future Gartner Conferences.
A Gartner Conference badge allows an Attendee entry to the overall Conference, but cannot guarantee admission to every session, lounge, or meeting area. Admission is subject to venue capacity and other requirements. For example, certain sessions may be restricted from exhibitor Attendees.
Government Rate Eligibility
The government rate is open to employees of a national/federal, state, provincial, or local government entity, including public higher education institutions. Government contractors or private education institutions are not eligible for the government discount or GSA hotel rates. It is the responsibility of the individual to show proper government ID at time of hotel check-in. GSA hotel rates are subject to availability and may change after booking based on current GSA rate guidelines.
Group Discount Program
Groups must consist of employees of the same organization and discounts only apply to the same conference. At those conferences where we offer the Group Discount Program, there is a limit of four Group Rate Discount complimentary registrations per organization per conference.
Only one discount may be applied to an individual registration. With the exceptions of the early bird discount, multiple discounts cannot be combined.
In order to receive the group discount and be admitted to the conference, all registrations must be paid in full. Cash and paid ticket registrations both qualify towards the group rate discount. A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations. Some restrictions may apply to ticket registrations. Contact your Gartner Representative if you have questions. Group Rate Discount does not apply to Virtual Conference registrations.
Currency Exchange Rate Disclaimer: Client/Cardholder confirms acknowledgment and acceptance of a potential gain/loss incurred by any adjustments made by their bank due to the currency exchange rate. Gartner will not be liable or responsible for any loss incurred by the Client/Cardholder from an adjustment made due to the currency exchange rate. Nor will Gartner pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favor.
Submission of a registration online, by phone or email, constitutes an official registration and intent to attend the Conference. Invoices are payable upon receipt, and full payment must be received in order to gain entry to the Conference. Until your payment is received you will not have access to pre-conference entitlements that you may be entitled to, such as booking certain sessions or reserving meetings with analysts. Please note Gartner does not accept cash payments onsite at the Conference, unless required by law.
You agree that, in the unlikely event that Gartner cannot resolve your payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact Gartner Finance at the applicable regional contact location: