Explore webinars that equip Customer Service & Support leaders to deliver high-quality service experiences while containing costs.
Learn how to activate your EVP across candidate/employee life cycles to attract and retain top talent in a com...
UPCOMING
UPCOMING
August 16
10:00 p.m. HKT
1 hour
Understand a high-level introduction to artificial intelligence (AI) and its practical impact on organizations...
UPCOMING
UPCOMING
August 28
11:00 p.m. HKT
1 hour
Explore four must have considerations when developing your request for proposal (RFP) process to identify BPO ...
UPCOMING
UPCOMING
August 30
11:00 p.m. HKT
1 hour
Understand the benefits and limitations of generative AI.
ON-DEMAND
ON-DEMAND
1 hour
Find out the three essential ingredients that executives need to accelerate transformation.
ON-DEMAND
ON-DEMAND
45 minutes
Understand the latest technology adoption trends as well as the current and future value those technologies ar...
ON-DEMAND
ON-DEMAND
1 hour
Find out how customer service and support leaders can dramatically change the way they think about and deliver...
ON-DEMAND
ON-DEMAND
1 hour
Look beyond the technology questions to determine the opportunities and risks of Generative AI.
ON-DEMAND
ON-DEMAND
1 hour
Get best practices from successful knowledge management programs to help you embed a knowledge management cult...
ON-DEMAND
ON-DEMAND
1 hour
Help service leaders to assess their current customer success capabilities and understand how they can insulat...
ON-DEMAND
ON-DEMAND
1 hour
Discover how customer service and support leaders will contend with new uses of technology.
ON-DEMAND
ON-DEMAND
1 hour
Get details into how to transform your VoC program by changing your customer feedback strategy.
ON-DEMAND
ON-DEMAND
1 hour